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About Us.
Federated Co‑operatives Limited (FCL) does business differently. We were created by local Co‑ops. We are owned by local Co‑ops. We are fundamentally invested in the success of local Co‑ops as they serve nearly two million members through retail locations in over 620 communities across Western Canada.
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The Change Begins In Our Backyard campaign launched in April 2023 - Earth Month - and highlighted Co-op's commitment to sustainability.
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President's Message.
“Co-op has a long, proud history, and as we move forward, we want to stay true to that legacy—while ensuring we remain competitive and relevant in a constantly changing world.”
Sharon Alford
President/Chair of the Board
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CEO's Message.
“Our values-based approach to business has always centered on what matters to people, to members and to our communities, and those principles kept our compass focused, even as the landscape continued to shift around us.”
Heather Ryan
Chief Executive Officer
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People.
Bring our whole selves to work
Fostering a diverse and inclusive environment where team members find success, community and purpose is a cornerstone of the employee experience. In 2023, FCL moved forward on key initiatives to support and enhance the employee experience, ensuring team members can bring their whole selves to work.
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Market.
Enhancing the Member Experience
Co-op members are the heart of our business. They are Co-op’s most loyal customers and are quite literally invested in our success. Enhancing the member experience is the focus of several interrelated projects that achieved significant milestones in 2023. The refreshed Co-op app and co-op.crs website went live, giving customers a modernized digital experience and drawing thousands of new users.
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Operations.
Navigating wildfires and building community resilience
As another season of destructive and devastating wildfires affected Northern Alberta, British Columbia, Yellowknife and the Yukon, FCL and local Co-ops stepped up to make a difference for those directly impacted. Many local Co-ops not only donated to wildfire relief efforts but remained open to provide necessary supplies to support the firefighters and essential workers in their community. FCL met the challenge head on and worked closely with local Co-ops to ensure they had enough food and fuel to meet supply demands.
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Financial.
Transforming our financial systems
The Core Financials project is a transformational change of our financial system to the JD Edwards (JDE) platform. The project is moving us off the antiquated Mainframe system and onto an agile tier-one financial system, providing the critical infrastructure needed to grow the CRS, refine processes and remain competitive. This Core Financial system impacts every area of our business, is crucial to the success of many strategic projects and is the keystone for future improvements such as the Digital Accounts Receivables project, Member Loyalty and more.
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YEAR IN REVIEW.
FCL’s commitment to Truth and Reconciliation
Together, we can all do our part to effect very real and meaningful change.
Co-op gas bar network expands
An update on the 171 gas bars Co-op acquired in September 2022.
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